Effective Date: February 28, 2025
At Manga.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit manga.lk or make a purchase through our official Instagram account, @manga.lk.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from manga.lk, we may collect the following types of personal information:
- Personal Identification Information: Including your name, email address, and phone number, provided voluntarily during the account registration or checkout process.
- Payment and Billing Information: Including credit/debit card details and billing addresses. Payment information is securely processed by trusted third-party payment processors.
- Shipping Information: Including recipient name, delivery address, and contact number to ensure successful order delivery.
- Browsing Information: Such as IP address, browser type, device type, and interaction with our website, collected automatically through cookies and similar technologies.
- Order History: Details of your purchases and communication records related to those orders.
2. How We Use Your Information
We use the personal information we collect to:
- Process and fulfill your orders, including payment processing, shipping, and delivery.
- Communicate with you regarding order updates, customer support inquiries, and account notifications.
- Send promotional offers, newsletters, and marketing messages (if you opt-in).
- Analyze customer behavior, website performance, and improve the user experience.
- Detect and prevent fraudulent transactions, unauthorized access, and misuse of our website.
3. Information Sharing
We respect your privacy and do not sell, trade, or transfer your personal data to external parties for marketing purposes. However, we may share your data under the following circumstances:
- Service Providers: Your data may be shared with trusted third-party providers who assist us with payment processing, order fulfillment, website hosting, shipping, email delivery, and analytics. These providers are contractually obligated to handle your data securely and only for the purpose of delivering their services to us.
- Website Developer: The website manga.lk was developed and is maintained by SEM Media (sem-media.com), who may access customer data solely for the purpose of providing technical support, maintenance, and troubleshooting.
- Legal Requirements: We may disclose your data if required to comply with applicable laws, legal processes, or governmental requests.
4. Use of Third-Party Plugins
As a WordPress-based website, manga.lk relies on third-party plugins to enhance functionality. These plugins may collect and process limited personal information to fulfill their functions, such as:
- Payment gateway integration
- Order management and inventory tracking
- Newsletter subscription and delivery
- Analytics and performance tracking
- Security and fraud prevention
We select only reputable plugins from trusted providers, ensuring they follow relevant data protection and security standards.
5. Marketing Communications
When you provide your contact details, you may choose to receive marketing messages, including product updates, special offers, and newsletters from Manga.lk. You can opt-out at any time by clicking unsubscribe in any email or by contacting us directly at [email protected].
6. Data Security
We apply industry-standard security measures to protect your personal data against unauthorized access, misuse, alteration, or loss. These measures include:
- Secure Socket Layer (SSL) encryption for data transmitted through our website.
- Restricted access to sensitive data within our systems.
- Regular website and security audits to identify and resolve vulnerabilities.
While we strive to protect your information, no method of online transmission or electronic storage is fully secure. As such, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Manga.lk uses cookies and similar tracking technologies to enhance your shopping experience and improve our website. Cookies help us:
- Recognize returning visitors.
- Track product preferences and browsing patterns.
- Measure the effectiveness of marketing campaigns.
- Analyze website traffic and performance.
You can control cookie preferences directly in your browser settings. Disabling cookies may limit certain website features.
8. Payment Information and Processing
Manga.lk does not directly store your full credit/debit card information. All payments are processed through secure, PCI-compliant third-party payment gateways.
Payment information is used solely for:
- Processing your purchase.
- Generating invoices and receipts.
- Ensuring transaction verification and fraud prevention.
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your orders and provide customer service.
- Comply with tax, legal, and regulatory obligations.
- Maintain internal business records for auditing purposes.
You may request that we delete your account and associated personal data by contacting [email protected]. However, some data may be retained if required by law or for legitimate business purposes.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy as needed to reflect changes in our operations, legal requirements, or privacy practices. Any changes will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Manga.lk
Email: [email protected]
Phone/WhatsApp: +94 77 415 4146